SHIPPING
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
What shipping methods are available?
We offer a range of shipping options. The available methods and associated costs will be displayed at checkout.
Do you ship internationally?
Yes, we offer international shipping to many countries. Delivery times and charges may vary depending on the destination.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number on our website to check the status of your delivery.
RETURNS & EXCHANGES
What is your return policy?
We accept returns for online purchases. Items must be returned in their original, unworn condition with all tags attached within a specified period.
How do I make a return?
For detailed instructions on how to process a return, please visit our website.
When will I receive my refund?
Refunds are typically processed to the original method of payment within a certain number of business days after we receive your returned item.
Can I exchange an item?
Exchanges are subject to product availability. Please initiate a return and place a new order for the desired item.
PAYMENT
What payment methods do you accept?
We accept various payment methods, including major credit cards and other select payment options.
Is my payment information secure?
We use secure encryption technology to protect your personal and payment information.
Can I pay with a different card than the one I used to place my order?
Payment for an order must be made with a single card. We are unable to split payments across multiple cards.
GENERAL
How do I know what size to order?
We provide a detailed size guide on our product pages to help you select the correct size.
How do I care for my Zimmermann item?
Care instructions are located on the garment’s fabric care label. We recommend following these instructions carefully.
Can I modify or cancel my order?
We process orders quickly for fast delivery. Therefore, we are unable to modify or cancel an order once it has been placed.
Do you have a newsletter?
Yes, you can subscribe to our newsletter on our website to receive updates on new collections and exclusive offers.
What if I have a problem with my order?
For any issues, please contact us through our website.